We will continue our delivery service among the COVID-19 outbreak. If you are in self-isolation, please inform us by leaving a note with your order or by email. We will be happy to follow your instructions for drop-off. As requested by Health BC, we are asking our staff to practice social distancing. Therefore, your order will be left at the door, we will ring the bell, step back and wait for you to open the door. Please let us know if you are uncomfortable opening the door, we will leave your order without a bin.

Returns and Exchanges

We know sometimes things are just not the right fit...

 

 

Our pet parents' satisfaction means a lot to us, if something is not right, please contact us first.

Unfortunately, due to the nature if the product we sell, no returns will be accepted for frozen raw food or chews (i.e. bully sticks)

Please notify us if you need to return any unopened bagged treats.

Any damaged items, please notify us as soon as possible.

We will do our best to accommodate your request but reserve the right to refuse any items presented.