We will be closed for inventory count on May 20th. Deliveries for Richmond/ Vancouver/ North Vancouver/ West Vancouver/ Horseshoe Bay will be moved to May 21th. Thank you!

Returns and Exchanges

We know sometimes things are just not the right fit

Our pet parents' satisfaction means a lot to us, if something is not right, please contact us first.

We will accept returns and exchanges for the following:

  • Raw Foods: unopened and has not been unfrozen
  • Bagged Foods: unopened
  • Bagged Treats: unopened and has not been unfrozen (if applicable)
  • Wrapped Treats: must remain wrapped
  • Toys: due to health concerns, only toys that have not been chewed on can qualify
  • Collars and harnesses: product tag must be intact

Food items must be returned within 3 days from the time of receipt.

Toys and accessories up to 30 days.

Any damaged items, please notify us as soon as possible.

We will do our best to accommodate your request but reserve the right to refuse any items presented.